Zoom is no longer just the video-call verb. Its 2026 profile is about whether a pandemic-era meeting giant can become a durable AI-first collaboration platform.
Zoom Communications, Inc. company profile
Zoom has evolved from the video-meeting product that became essential during the pandemic into a broader work platform. The company now sells Meetings, Phone, Team Chat, Contact Center, Events, Docs, Rooms, Whiteboard, and AI Companion features to individuals, small businesses, and enterprises.
| Founded | 2011 |
|---|---|
| Headquarters | San Jose, California, United States |
| CEO | Eric Yuan |
| Ticker | ZM on Nasdaq |
| Latest annual revenue | $4.869 billion for fiscal 2026, the year ended January 31, 2026. |
| Latest annual net income | $1.900 billion of GAAP net income for fiscal 2026. |
| Employees | About 7,400 employees as reported around the fiscal 2026 annual reporting period. |
| Market capitalization | Approximate market capitalization around $27 billion in July 2026; market value changes daily. |
Origin story
Eric Yuan founded Zoom in 2011 to build a simpler and more reliable video meeting experience. Zoom went public in 2019, became a household name during remote-work acceleration in 2020, and dropped "Video" from its corporate name in November 2024 to reflect a wider communications and AI platform.
Business model
Zoom sells subscription software to individuals, small businesses, and enterprises. Revenue comes from meetings and webinars, phone, rooms, contact center, events, chat, docs, workforce engagement tools, and related services, with enterprise customers measured separately from online self-service customers.
Financial snapshot
Fiscal 2026 revenue was $4.868769 billion, up from $4.665433 billion in fiscal 2025, while GAAP net income rose to $1.900148 billion. In Q1 fiscal 2027, Zoom reported $1.239 billion of revenue, with enterprise revenue of $755.7 million.
Strategic context
The strategic question for Zoom is enterprise expansion: can Meetings users be converted into higher-value bundles across Phone, Contact Center, Rooms, Docs, Workvivo, and AI Companion while Microsoft and Google bundle collaboration into broader productivity suites?
Notable facts
- Zoom counted 4,468 customers contributing more than $100,000 in trailing twelve-month revenue at fiscal 2026 year-end.
- Zoom said AI Companion paid users grew 184% year over year in Q1 fiscal 2027.
- The corporate name changed from Zoom Video Communications, Inc. to Zoom Communications, Inc. in November 2024.
- Zoom uses January fiscal years, so fiscal 2026 ended on January 31, 2026.
Frequently asked questions
What is Zoom called now?
The company is Zoom Communications, Inc.; it dropped "Video" from its corporate name in November 2024.
Who founded Zoom?
Eric Yuan founded Zoom in 2011 and remains chief executive officer.
How much revenue did Zoom report in fiscal 2026?
Zoom reported $4.868769 billion of revenue for fiscal 2026, the year ended January 31, 2026.
What is Zoom stock ticker?
Zoom trades on Nasdaq under the ticker ZM.
