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Zoom Communications, Inc.

Unified CommunicationsFounded 2011
Reviewed by Swet Parvadiya
Company data updated: October 2026
Independent Editorial Analysis
12 historical events · Editorial analysis

Zoom Company Profile: Revenue, Business Model & Strategy

Research depth: 12 milestones · 8 FAQs

Zoom's Enterprise business grew 7.8% in Q2 fiscal 2027 while Online grew 0.6%, so the company's growth now depends on selling more products into larger...

Zoom Communications, Inc. (Nasdaq: ZM) is a San Jose software company founded by Eric Yuan in 2011. It reported $4.869 billion of revenue and $1.900 billion of GAAP net income for fiscal 2026, which ended January 31, 2026.

How Zoom makes money: Zoom sells per-user and per-seat subscriptions. It reports two customer groups. Enterprise covers organizations sold through its direct sales team, resellers and strategic partners; it brought in $2.934 billion in…

Revenue & employeesCEO historyFoundersBusiness model
Annual Revenue (FY2026)$4.9B
Employees7,400
CEOEric Yuan
Founded2011
IndustrySoftware
By Swet ParvadiyaLast reviewed:
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Data sources: annual reports, SEC filings, methodology
Industry:Software

Zoom Communications, Inc. key figures

Zoom Communications, Inc. had revenue of $4.9B for fiscal year 2026, up 4.4% from FY2025. Net income was $1.9B, a net margin of 39.0%.

Source: Zoom fourth quarter and fiscal year 2026 results release, February 25, 2026 · Last reviewed October 2026

Revenue growth, FY2018 to FY2026
+54.3% a year
Compound annual rate, $151.5M to $4.9B
Peak revenue year
FY2026
The latest annual year is the highest in this series
Revenue per employee
$657,942
FY2026 revenue divided by 7,400 employees; headcount may use another date
Current chief executive
Eric Yuan
In the role since 2011 (15 years)
Documented transactions
4
Between 2020 and 2026
Founded
2011
15 years ago
Where was Zoom founded?
Zoom was founded in San Jose, California, United States in 2011. wikidata.org
When did Zoom start?
Zoom was founded in 2011.
Who founded Zoom?
Zoom was founded by Eric Yuan.
How old is Zoom?
Zoom is 15 years old as of 2026.
In-Depth Analysis
117 words · 1 min read

Zoom Communications at a glance

Zoom Communications, Inc. (Nasdaq: ZM) is a San Jose software company founded in 2011 by Eric Yuan. It reported $4.869 billion of revenue and $1.900 billion of GAAP net income for fiscal 2026, which ended January 31, 2026.

Latest quarter

In Q2 fiscal 2027, ended July 31, 2026, revenue was $1.277 billion, up 4.9%, and Enterprise revenue grew 7.8%. GAAP net income of $1.542 billion was lifted by $1.614 billion of gains on strategic investments. Zoom expects fiscal 2027 revenue of $5.085-$5.095 billion.

Strategy

Zoom is selling phone, contact center, Zoom Virtual Agent and Revenue Accelerator into Enterprise accounts. It is also adding tools through acquisitions such as BrightHire and Common Room.

Table of Contents

Zoom Communications, Inc. Key Facts

CompanyZoom Communications, Inc.
Annual revenue change+4.4% (FY2025–FY2026)
Financials$4.9B (FY2026, last reviewed October 2026)
Market Cap$27.0B
FY2026 net income$1.9B
Last reviewedBy Swet Parvadiya, Founder & Editor - October 2026
Founded2011
Founder(s)Eric Yuan
CEOEric Yuan
HeadquartersSan Jose, California, United States
IndustrySoftware
Employees7,400+
TickerZM

Zoom Company Profile: Revenue, Business Model & Strategy

"The pandemic made Zoom's name a verb. Today the company earns about $5 billion a year, and almost all of its growth comes from Enterprise customers buying more than meetings."

Why Zoom Communications, Inc. Wins

Widely known brand, an Enterprise base it can sell more products into, and strong free cash flow.

Zoom Communications, Inc. operates in a competitive market alongside Slack Technologies, LLC. Analysts frequently compare Zoom Communications, Inc. and Slack Technologies, LLC due to their overlapping products, target markets, and strategic positioning.

Zoom Communications, Inc. (Nasdaq: ZM) is a San Jose software company founded by Eric Yuan in 2011. It reported $4.869 billion of revenue and $1.900 billion of GAAP net income for fiscal 2026, which ended January 31, 2026.

Revenue

$4.9B

Founded

2011

Employees

7K+

Market Cap

$27.0B

Author: CorpDigest Research DeskCompany Research

Explore Zoom In Depth

Detailed research across every dimension of Zoom — history, financials, leadership, and strategy.

Company History

Zoom Communications is a San Jose software company founded by Eric Yuan in 2011 and listed on Nasdaq as ZM since 2019.

Full Zoom history →

Revenue & Financials

Zoom had $4.9B in revenue for fiscal year 2026. Data covers 9 fiscal years. Market capitalization stands at approximately $27B.

Zoom financials →

Founders

Zoom was founded by Eric Yuan in 2011 in San Jose, California, United States. Explore each founder's background, motivations, and their role in building the company.

Zoom founders →

CEO & Leadership

Zoom is currently led by Eric Yuan. Explore the full CEO history — leadership transitions, tenures, and the strategic decisions of each chief executive.

Zoom CEO history →

Business Model

Zoom sells per-user and per-seat subscriptions. It reports two customer groups. Enterprise covers organizations sold through its direct sales team, resellers and strategic partners; it brought in $2.934 billion in…

How Zoom makes money →

Acquisitions

Zoom has completed 4 documented acquisitions. Explore the full acquisition history and strategic rationale behind each deal.

Zoom acquisitions →

Competitive Strategy

Management describes Zoom as a 'system of action' for work. In practice that means selling Enterprise customers phone, contact center and AI agents, and buying companies to add adjacent workflows.

Zoom strategy →

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 Research Profile

Our analysts compile business strategy profiles from public financial filings, press releases, and analyst reports. Each profile is reviewed for accuracy before publication by our editorial desk and updated on a rolling basis.

About the Author →Our Methodology →

Frequently Asked Questions About Zoom

What does Zoom Communications sell?

Meetings, Team Chat, Phone, Rooms, Webinars and Events, Contact Center, Zoom Virtual Agent, Revenue Accelerator, Workvivo and AI Companion, sold mainly as subscriptions.

Who runs Zoom?

Founder Eric S. Yuan is CEO and chairman. Michelle Chang, formerly a finance executive at Microsoft, has been CFO since October 7, 2024.

How much revenue did Zoom make in fiscal 2026?

$4.869 billion for the year ended January 31, 2026, up 4.4%. GAAP net income was $1.900 billion.

What were Zoom's latest quarterly results?

In Q2 fiscal 2027, ended July 31, 2026, revenue was $1.277 billion, up 4.9%. Enterprise revenue was $787.5 million, up 7.8%, and Online revenue was $489.7 million, up 0.6%.

Why was Zoom's GAAP net income so high in Q2 fiscal 2027?

Net income of $1.542 billion included $1.614 billion of gains on strategic investments. Operating income was $314.3 million.

When did Zoom change its name?

In November 2024 it changed its legal name from Zoom Video Communications, Inc. to Zoom Communications, Inc.

Did the founder of Zoom create Webex?

Yes, Eric Yuan actually spent over a decade as a massive foundational engineer building Webex. After Cisco bought Webex, he became incredibly frustrated with its clunky code and left in 2011 specifically to build a superior product: Zoom.

How did Zoom survive during the pandemic?

Zoom famously experienced one of the most explosive periods of hyper-growth in human history in 2020, instantly scaling from 10 million daily participants to over 300 million almost overnight.

Analysis: How Zoom Communications, Inc. Makes Money

Deep dive into the Zoom Communications, Inc. business model, revenue streams, and strategic moats in 2026.

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    Strategic Head-to-Head

    Financial data on this page is sourced from SEC EDGAR filings, official earnings releases, and verified press statements. Revenue figures are reviewed and updated periodically. Read our full data methodology ->

    Explore More Brand Histories

    This corporate intelligence report on Zoom Communications, Inc. compiles data from verified filings. Explore more detailed brand histories and company histories in the global Software marketplace.

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    Editorial Methodology

    Company Research

    We use company filings, annual reports, company statements and press reports, with primary sources preferred where available. Each financial row shows its recorded source. Full-year figures are separated from annualized run-rates, partial periods and forecasts; unaudited figures carry a label. Source detail varies by company, so check the linked material when the reporting basis matters.

    1. Primary Sources

    Public companies may provide filings and annual reports. Private-company figures may come from statements or press coverage. A missing figure stays missing, and a source link should identify where its number came from.

    2. Expert Curation

    We organize company records and review claims for strategic context, source quality and clarity. Pages show a review date where one is recorded.

    3. Multi-Pass Audit

    Technical checks flag inconsistent figures and missing links. Editorial review of the underlying source remains necessary for claims those checks cannot verify.

    Swet Parvadiya
    SEC filings & public records methodology
    Sourced from public financial records

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    Sources & References

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    Content is for informational purposes only. Not financial advice. Data sourced from SEC filings, annual reports, and public records. See our full disclaimer and methodology.