Zoom Communications, Inc.
Leadership History
1 leader · 2011 to present
Eric Yuan is the CEO of Zoom, in the role since 2011.
| Name | Role | From | To | Years in role |
|---|---|---|---|---|
| Eric Yuan | Founder & Chief Executive Officer | 2011 | Present | 15 |
Zoom Communications is a San Jose software company founded by Eric Yuan in 2011 and listed on Nasdaq as ZM since 2019. It sells meetings, cloud phone, team chat, rooms, webinars and events, contact center, Zoom Virtual Agent, Revenue Accelerator, Workvivo employee experience software and AI Companion. The company is headquartered in San Jose, California.
Zoom sells per-user and per-seat subscriptions. It reports two customer groups. Enterprise covers organizations sold through its direct sales team, resellers and strategic partners; it brought in $2.934 billion in fiscal 2026, about 60% of revenue. Online covers customers who buy through the website, about $1.935 billion in fiscal 2026. Zoom tries to sell more products into existing accounts: phone, contact center, Zoom Virtual Agent, Revenue Accelerator, Workvivo and paid AI add-ons on top of meetings. It reports a trailing 12-month Enterprise net dollar expansion rate (99% at July 31, 2026) and Online average monthly churn (2.9%).
Founder & Chief Executive Officer
2011 – Present
15 years (current)
Founded Zoom after leaving Cisco Webex, took it public in 2019, ran the 2020 security overhaul, expanded into phone and contact center, and renamed the company Zoom Communications in 2024.
Has led Zoom from startup to a company with about $5 billion in annual revenue, and is now pushing growth through Enterprise sales and AI products.
These officers report to the chief executive and are not part of the CEO timeline above.
Online revenue grew only 0.6% in Q2 fiscal 2027; Microsoft Teams and Google Meet come bundled with productivity suites; Enterprise net dollar expansion is still below 100%; GAAP profit swings with gains on strategic investments.
Eric S. Yuan has served as Founder, Chief Executive Officer, and Chairman of Zoom Video Communications continuously since establishing the company in April 2011.
Inspired by Bill Gates' speeches on the internet, Yuan applied for a US visa from China eight times and was rejected eight times; he persisted and was approved on his ninth attempt in 1997.
Yuan was an original engineer at Webex in 1997, rose to Vice President of Engineering, and stayed through Cisco's 2007 acquisition, managing over 800 engineers before leaving in 2011.
Yuan built Zoom around the principle of 'Delivering Happiness' to customers and employees, emphasizing empathy, extreme product responsiveness, and humility.
Yuan was named Glassdoor's #1 CEO in America with a 99% employee approval rating in 2018 and recognized as Time Magazine's 2020 Businessperson of the Year.
When Zoom became an essential utility during the pandemic, Yuan held weekly public webinars, apologized for privacy oversights, and executed the decisive 90-day security overhaul.
Key leadership includes Chief Financial Officer Kelly Steckelberg (who led the IPO and financial discipline until 2024), Chief Product Officer Smita Hashim, and COO Aparna Bawa.
Yuan envisions an AI-native workplace where digital avatars and automated AI agents handle routine emails and attend low-priority meetings, freeing humans for creative collaboration.
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