Eric Yuan
CEO
2011 – Present
15 years (current)
Key Decisions & Impact
Yuan founded Zoom in 2011 after leaving Cisco, where he had been a lead engineer on WebEx, betting that video conferencing needed to be rebuilt for a mobile, cloud-first era. He took the company public in 2019 and rode the pandemic-driven surge in video-calling demand from 2020, then spent the years after adapting the product from a single meetings tool into a bundled communications platform (Phone, Rooms, Contact Center, Events). Since 2025 he has pushed the company toward agentic AI, rebranding it Zoom Communications and repositioning AI Companion from a meeting-notes assistant into a tool that can take multi-step actions on an user's behalf.
Legacy
Under Yuan, Zoom's revenue growth slowed sharply from its pandemic peak to low-single-digit annual growth (fiscal 2025 revenue of about $4.67 billion, up roughly 3%), forcing the pivot toward AI and bundled products to reignite growth once the one-time pandemic tailwind faded. Whether that pivot succeeds is still an open question, but it represents the company's clearest strategic bet since its 2019 IPO.