Aisera
2025
Why
Acquired on November 4, 2025 to add Aisera's self-service AI agents for IT service management, HR and customer service, along with a team of more than 100 AI engineers.
Impact
Paired conversational AI agents with the Agentic Process Automation System, letting service requests be answered and then acted on across back-end systems.
Outcome
Put Automation Anywhere in direct competition with seat-priced service desk software, which it argues needs up to 40% fewer seats once agents handle the work.