Lattice
Leadership History
4 leaders · 2015 to present
Sarah Franklin is the CEO of Lattice, in the role since 2024. The first chief executive was Jack Altman, from 2015.
| Name | Role | From | To | Years in role |
|---|---|---|---|---|
| Sarah Franklin | CEO | 2024 | Present | 2 |
| Sophie Hurcombe | Chief People and Operations Officer | 2023 | Present | 3 |
| Jack Altman | Co-Founder, CEO (2015-2023), Executive Chairman | 2015 | Present | 11 |
| Eric Koslow | Co-Founder | 2015 | Present | 11 |
Lattice is a San Francisco HR software company. Its platform covers performance reviews, continuous feedback, goal tracking (OKRs) and employee engagement, replacing once-a-year reviews run on spreadsheets or older HR systems. It is widely used by technology startups and has expanded to larger companies. The company is headquartered in San Francisco, California.
Lattice sells software by subscription and charges companies a monthly fee per employee. The platform covers four areas. Performance management is the core, with 360-degree reviews and 1-on-1 meeting tracking. Goals (OKRs) align individual goals with company objectives. Engagement runs anonymous pulse surveys on morale. Compensation helps HR calculate and distribute bonuses and equity grants.
CEO
2024 – Present
2 years (current)
Joined as CEO in January 2024 (announced December 2023). Has pushed Lattice toward AI, including the LatticeAI Agent, Habits and Agent Plus (October 2025), the Mandala acquisition (March 2026), and Workforce Intelligence (June 2026).
Spent about 15 years at Salesforce, where she created Trailhead and rose to President and Chief Marketing Officer.
Chief People and Operations Officer
2023 – Present
3 years (current)
Hurcombe was brought in to aggressively manage the massive financial planning required as Lattice prepares for a potential IPO, strictly enforcing cost controls after the post-pandemic tech boom cooled.
As CFO, she steers the company's transition from a high-cash-burn startup into a mature, highly profitable enterprise software vendor.
Co-Founder, CEO (2015-2023), Executive Chairman
2015 – Present
11 years (current)
Altman executed a highly controversial pivot by attempting to launch AI 'digital workers' inside Lattice, which provoked a massive, furious backlash from HR professionals, forcing him to immediately cancel the feature.
As Co-Founder and CEO, he aggressively scaled the platform from a simple goal-tracking tool into a massive $3 billion HR powerhouse used by nearly every major tech startup.
Co-Founder
2015 – Present
11 years (current)
Koslow engineered the massive technical scaling required to support complex, multi-tiered enterprise organizations, moving Lattice beyond small startups into companies with thousands of employees.
As Co-Founder and CTO, he built the initial product architecture and managed the engineering teams through the company's hyper-growth phase.
Lattice competes with talent-management specialists (Culture Amp, 15Five, Leapsome, Betterworks), all-in-one HR and payroll platforms that bundle performance tools (Rippling, BambooHR, HiBob, Deel), and enterprise suites (Workday, SAP SuccessFactors, Oracle). Its HRIS is newer than rivals' core HR systems, and seat-based pricing exposes it to customer layoffs. Its 2024 announcement that it would create employee records for AI agents drew sharp public criticism and was walked back within days, a reminder that AI features in HR carry reputational risk.
Sarah Franklin was appointed Chief Executive Officer of Lattice in January 2024. Prior to Lattice, Franklin spent 15 years at Salesforce as President and Chief Marketing Officer and Executive Vice President of Developer Relations, creating the Trailhead learning platform.
Jack Altman co-founded Lattice in 2015 and led the company for over eight years as CEO, growing it from a Y Combinator startup into a $3.0 billion unicorn with nearly 5,000 corporate clients, before transitioning to Executive Chairman in early 2024.
In 2020, Jack Altman published 'People Strategy: How to Invest in People and Make Culture Your Competitive Advantage' (published by Wiley), a comprehensive management guide detailing how modern organizations can drive business performance through people.
Key executive leaders include CEO Sarah Franklin, Co-founder and Executive Chairman Jack Altman, Chief Product Officer Giancarlo Lionetti, Chief Financial Officer Sandy Smith, and Chief Technology Officer Eric Koslow.
Sarah Franklin has focused on expanding enterprise market penetration, accelerating AI-native workflows across all product modules, deepening ecosystem integrations, and scaling international operations in Europe and Asia.
In 2022 to 2023, leadership maintained strong financial discipline, streamlined operational overhead, refocused product engineering on core ROI-driven modules (performance and compensation), and diversified its client base into non-tech industries.
Lattice uses its own platform internally for weekly 1-on-1s, quarterly OKRs, and biannual 360 performance reviews, hosting weekly open-Q&A all-hands meetings and sharing company financial metrics transparently with employees.
As Executive Chairman, Jack Altman focuses on long-term corporate strategy, key enterprise customer relationships, board governance, and representing Lattice across global technology forums and venture capital networks.
Sarah Franklin serves as CEO, taking over in January 2024. This was a massive, highly strategic shift. Founder Jack Altman stepped back to Executive Chairman. By hiring Franklin (a highly respected veteran who previously served as President and CMO of the massive enterprise giant Salesforce), Lattice sent a massive signal that they are aggressively targeting huge Fortune 500 enterprise clients, not just small tech startups.
Compare executive leadership tenures and strategic transitions
Explore Lattice
Core profile pages, founders and related research hubs for this company.