How BigBasket Makes Money

BigBasket is an inventory-led retailer rather than a marketplace. It buys from brands, wholesalers and farmers, holds the stock in its own warehouses and dark stores, and sells to consumers through the BigBasket app and website. The work is split across two companies: Supermarket Grocery Supplies, the parent, handles procurement and B2B supply, and its wholly owned subsidiary Innovative Retail Concepts runs the consumer business. Selling goods is almost all of revenue, 97 percent of operating revenue in FY2024, with advertising sold to brands and membership fees making up most of the rest. Private labels such as fresho, bb Royal and bb Popular earn better margins than resold FMCG brands and were more than a third of revenue in early 2023, according to co-founder Vipul Parekh.

Since August 2024 BigBasket has delivered only in 10 to 30 minutes, folding the BBdaily morning subscription and BB Now into one app. Growth now comes from bigger baskets rather than more cities: larger-format dark stores carrying wider ranges, non-grocery categories, and a 10-minute café and food menu piloted in Bengaluru in June 2025 with Tata Starbucks and Qmin, the food platform of Indian Hotels Company. In June 2026 the company ran more than 850 dark stores and said it planned around 250 more that year; in July it narrowed its focus to about 40 profitable cities.