Xero sells monthly software subscriptions to small businesses, sole traders, and accounting and bookkeeping firms. The core product covers bank reconciliation, invoicing, bills, payroll in several markets and financial reporting, and plans are priced in tiers by market. Most customers reach Xero through accountants and bookkeepers, who adopt it for their practice and move clients onto it. A large app marketplace of third-party integrations extends the core ledger. Payments are a growing second revenue line. Since the Melio acquisition in October 2025, Xero earns transaction revenue from US bill pay and receivables, and Melio contributed ~$193 million (NZ$332 million) in FY26. That helped lift average revenue per customer 23% to NZ$55.44.