The Western Union Company
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Acquisitions
4
Total Acquisitions
$1.2B
Disclosed Deal Value
2025
$500M
Western Union agreed to acquire Intermex to expand North America and Latin America remittance reach and strengthen retail and digital corridors.
If completed, the transaction would add Intermex customers, agents, and corridor expertise, but final approval remained pending in the latest official update.
Pending as of the June 24, 2026 official update; not treated as completed in this profile.
2022
$130M
Western Union acquired the digital-native remittance fintech Orbitremit to instantly accelerate its digital transformation strategy and acquire a user base of tech-savvy, millennial migrants who were abandoning physical cash locations for app-based transfers.
The acquisition allowed Western Union to integrate Orbitremit's low-cost digital infrastructure into its own app, reducing customer acquisition costs by 30% and increasing the company's digital transaction volume by 15% within the first 12 months.
Orbitremit's technology became the backbone of Western Union's new digital pricing model, enabling the company to offer competitive, low-fee digital corridors that successfully defended its market share against Wise and Remitly.
2017
$400M
Western Union acquired FSI, a leading provider of prepaid cards and digital wallet technology, to expand its Consumer-to-Business (C2B) capabilities and provide unbanked consumers with a digital alternative to physical cash.
The acquisition allowed Western Union to launch the WU digital wallet, enabling recipients in emerging markets to receive funds directly onto a prepaid card that could be used for online purchases or ATM withdrawals, bypassing the need for a traditional bank account.
The FSI technology drove a 25% increase in C2B revenue over three years and successfully onboarded 10 million new unbanked users into the Western Union digital ecosystem.
2010
$150M
Western Union acquired Custom House, a global foreign exchange and cross-border payments provider, to establish a foothold in the highly lucrative B2B cross-border payments market, targeting small and medium-sized enterprises (SMEs) that needed better FX rates than traditional banks offered.
The acquisition rebranded as Western Union Business Solutions and became the company's fastest-growing segment, generating over $500 million in annual revenue by providing SMEs with transparent, low-cost international payments.
Western Union ultimately sold this segment to Village Capital in 2023 for $600 million, realizing a massive return on investment while streamlining its balance sheet to focus exclusively on consumer remittances.
Western Union's growth strategy is focused on the Beyond strategy, branded digital growth, consumer services, cost efficiency, retail-network optimization, and the pending Intermex acquisition. Management is trying to make the company less dependent on legacy retail transactions without abandoning the cash-access moat that still differentiates the brand.
Western Union makes money from consumer money transfers, foreign-exchange spreads, transaction fees, branded digital remittances, consumer services, retail agent locations, and adjacent payment products. The physical network remains valuable in cash corridors, while the digital channel is essential for competing with lower-cost fintech rivals.
Western Union has sold non-core assets and announced a pending Intermex acquisition; as of June 24, 2026, the Intermex deal still needed one U.S. state approval.
Western Union uses deals for adding remittance corridors, retail reach, digital customers, compliance scale, and product adjacencies.
The pending Intermex acquisition is the current deal to watch because it would expand Western Union's North America and Latin America remittance footprint.
No. Western Union also relies on organic product development, customer expansion, and operating execution.