Western Union Overview
Western Union reported FY2025 revenue of $4.051 billion and net income of $499.6 million. Devin McGranahan leads the Denver-based company, which has about 8,600 employees. The latest quarterly update before this review was Q1 2026, when revenue was $983 million, while the pending Intermex acquisition still awaited final regulatory approval.
How Western Union Makes Money
Western Union makes money from consumer money transfers, foreign-exchange spreads, transaction fees, branded digital remittances, consumer services, retail agent locations, and adjacent payment products. The physical network remains valuable in cash corridors, while the digital channel is essential for competing with lower-cost fintech rivals.
Western Union Financials
Western Union reported FY2025 revenue of $4.051 billion and $499.6 million in net income. Western Union reported FY2025 revenue of $4.051 billion, down 4% on a reported basis, and net income of $499.6 million. Q1 2026 revenue was $983 million, flat year over year, but quarterly net income fell to $64.7 million as costs, taxes, and business-development spending pressured profitability.
Competitive Position
Western Union competes with MoneyGram, Wise, Remitly, PayPal/Xoom, Euronet/Ria, Intermex, banks, wallets, and regional remittance specialists. It remains strongest where customers need cash pickup, trusted agents, and regulated cross-border reach; it is weakest where digital customers compare fees and FX spreads instantly.
