ServiceNow changed the estimated useful life of data center equipment from four to five years in January 2024. That single accounting policy change reduced depreciation expense by $101 million and increased net income by $81 million for fiscal year 2024 — equivalent to $0.39 per share. The change is disclosed in the 2024 10-K and is entirely legitimate. It is also the kind of margin-influencing decision that gets missed in earnings summaries and understates how precisely management can calibrate reported profitability within GAAP boundaries. The company generated $13.278 billion in total revenue for fiscal year 2025 from 29,187 employees in Santa Clara, California. The Now Platform — a cloud-native, multi-instance architecture — processes more than 75 billion workflows annually for customers who maintain 98 percent annual renewal rates. Those renewal rates are not primarily a product quality metric; they reflect the data gravity that accumulates inside each customer instance: years of incident records, approval workflows, integration mappings, and process documentation that cannot be easily extracted and rebuilt in a competing system. Revenue grew from $9.0 billion in 2023 to $11.0 billion in 2024 to $13.3 billion in 2025 — sustained 22 to 24 percent growth over three years. Bill McDermott, the former SAP CEO who joined ServiceNow in 2019, oversaw that growth trajectory while building the enterprise relationships and federal government customer base that now account for a significant portion of the ACV. The company has 2,109 customers with annual contract value exceeding $1 million and nearly 500 with ACV above $5 million — an enterprise customer concentration that would be a risk if it were two customers, but is a competitive moat at 2,000. The 2025 acquisition of Moveworks, an AI-powered employee support automation company, extends the Now Platform's AI capability in the employee service domain. G2K Group GmbH was acquired in 2024. Both acquisitions reflect ServiceNow's strategy of augmenting the core workflow platform with AI capabilities that deepen switching costs and expand the addressable use cases beyond IT service management into HR, finance, legal, and customer service workflows.