ServiceNow, Inc.
Acquisitions
5
Major Deals Covered
$10.6B
Disclosed Deal Value
ServiceNow's largest disclosed acquisition here is Armis for $7.8B in 2026. This page covers 5 major deals from 2021 to 2026, each with its price where disclosed and the reason behind it.
| Company | Year | Price | Purpose |
|---|---|---|---|
| Armis | 2026 | $7.8B | Cyber exposure management and asset visibility across IT, OT and medical devices. |
| Veza | 2026 | Undisclosed | AI-native identity security and access intelligence. |
| Moveworks | 2025 | $2.9B | Conversational AI assistant and enterprise search for employees. |
| Lightstep | 2021 | Undisclosed | Observability and distributed tracing for cloud applications. |
| Element AI | 2021 | Undisclosed | AI research talent and technology from the Montreal-based lab; announced in November 2020 and closed in early 2021. |
2026
$7.8B
Cyber exposure management and asset visibility across IT, OT and medical devices.
ServiceNow agreed to pay $7.75 billion in cash in December 2025 and closed the deal in April 2026. It is the largest acquisition in company history and the base of its Security and Risk business.
2026
AI-native identity security and access intelligence.
Closed in March 2026; adds visibility into which people and AI agents can access enterprise resources.
2025
$2.9B
Conversational AI assistant and enterprise search for employees.
Closed December 15, 2025 for about $2.85 billion in cash and stock. In 2026 Moveworks became part of the EmployeeWorks offering and the Otto AI experience.
2021
Observability and distributed tracing for cloud applications.
2021
AI research talent and technology from the Montreal-based lab; announced in November 2020 and closed in early 2021.
ServiceNow is growing on three fronts: selling more AI (Now Assist, AI agents, the Otto assistant and AI Control Tower), getting bigger in security and risk through Armis and Veza, and pushing CRM, customer service and industry workflows into accounts where it already runs IT. Large deals do much of the work: the company signed 123 transactions over $1 million in net new ACV in Q2 2026, up nearly 40% from a year earlier.
ServiceNow makes money by selling multi-year subscriptions to the Now Platform, its single cloud platform with a shared data model and CMDB. Subscription revenue was $12.883 billion of $13.278 billion in 2025 revenue, about 97%; the remainder is professional services and training. Customers usually start with IT service management, then add IT operations and asset management, security and risk, HR service delivery, customer service, field service and App Engine low-code development. Pricing mixes per-user fulfiller licenses, capacity units and Pro Plus or AI tiers that bundle Now Assist and agentic AI. Global systems integrators such as Accenture and Deloitte handle much of the implementation work.
Unlike competitors who bolt together acquired software with fragmented databases, ServiceNow operates a strict "tuck-in and re-platform" rule: acquired technologies are rewritten onto the single Now Platform codebase, ensuring the single architecture is never compromised.
In December 2020, ServiceNow acquired Montreal-based Element AI, a prestigious research lab co-founded by Turing Award laureate Yoshua Bengio. The acquisition brought world-class AI scientists and deep-learning patents directly into ServiceNow's AI development group.
In 2021, ServiceNow acquired Lightstep, an enterprise observability and distributed tracing pioneer founded by former Google engineers, enabling IT teams to monitor microservices and cloud-native applications in real time.
In 2014, ServiceNow acquired Neebula Systems for $100 million. Neebula's automated service-mapping technology automatically maps relationships between software applications and IT infrastructure, forming the cornerstone of ServiceNow ITOM.
In 2023, ServiceNow acquired Berlin-based G2K, an artificial intelligence platform that connects physical retail and industrial environments (sensors, security cameras) to digital workflows, expanding ServiceNow into physical AI operations.
In 2022, ServiceNow acquired Era Software to integrate cloud-scale log management and telemetry data processing into Lightstep and IT Operations Management, streamlining incident root-cause analysis.
Through acquisitions like Passage AI and Loom Systems in 2020, ServiceNow embedded automated conversational chatbots and predictive root-cause analytics into its Virtual Agent self-service portal.
In 2020, ServiceNow acquired configuration data management pioneer Sweagle to prevent software deployment errors by validating configuration data across enterprise DevOps environments.
No. Under both Frank Slootman and Bill McDermott, ServiceNow has deliberately avoided multi-billion-dollar mega-mergers that risk cultural fragmentation and technical debt, focusing strictly on high-leverage intellectual property and research talent.
ServiceNow Ventures is the corporate venture arm that invests strategically in early-stage startups building applications on the Now Platform, as well as frontier AI, cybersecurity, and automation companies.
Acquired engineering teams are embedded directly into core product development hubs in Santa Clara, San Diego, and Hyderabad, tasked with rewriting their intellectual property as native Now Platform plugins.
ServiceNow focuses forward M&A on autonomous agentic AI, synthetic data verification, zero-trust security integrations, and specialized supply chain workflow automation.
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