Slack replaced long email threads with persistent channels organized by team, project or topic. Messages, files and app alerts live in one searchable place, which made Slack popular with technology companies first and then with large enterprises. Since 2021 it has operated as part of Salesforce, which uses it as the collaboration layer across its cloud products. The company is headquartered in San Francisco, California.
Slack makes money from per-user subscriptions. Teams can start on a free plan with 90 days of message history, then upgrade to Pro (listed at $8.75 per user per month billed monthly, or $7.25 billed annually), Business+, or enterprise plans with central administration, compliance and data controls. Growth is bottom-up: small teams adopt the free product, usage spreads across departments, and IT later buys company-wide licenses. A Fair Billing Policy credits customers for licensed users who go inactive. After a 2025 plan overhaul, Slack stopped selling its separate Slack AI add-on and built AI features such as summaries, AI search and Slackbot into paid plans. Inside Salesforce, Slack is also sold alongside Sales Cloud, Service Cloud and Agentforce, which gives it access to Salesforce's enterprise sales force.