ServiceTitan, Inc.
Leadership History
2 leaders · 2012 to present
Ara Mahdessian is the CEO of ServiceTitan, in the role since 2012.
| Name | Role | From | To | Years in role |
|---|---|---|---|---|
| Ara Mahdessian | Co-Founder and Chief Executive Officer | 2012 | Present | 14 |
| Vahe Kuzoyan | Co-Founder and President | 2012 | Present | 14 |
ServiceTitan provides an end-to-end platform that runs the front office, field work and back office of trade contracting businesses. Office staff use it to answer and book calls, schedule and dispatch technicians, and run marketing. Technicians use the mobile app to view job history, present good-better-best options from the pricebook, collect signatures and take payment. Owners use it for payroll inputs, accounting sync and reporting. The company serves customers mainly in the United States and Canada and runs a large engineering operation in Armenia. The company is headquartered in Glendale, California.
ServiceTitan sells vertical software to trade contractors and monetizes in two main ways. Subscription revenue comes from per-technician and per-module platform fees for the core system plus add-on Pro products such as Marketing Pro, Phones Pro, Dispatch Pro and Pricebook Pro, along with Aspire (landscaping) and FieldRoutes (pest and lawn). Usage revenue comes mostly from payment processing and customer financing on jobs that run through the platform; management has described usage revenue as roughly 0.27% of gross transaction volume. A smaller professional services line covers onboarding and implementation. In fiscal 2026 subscription revenue grew 26%, faster than total revenue.
Co-Founder and Chief Executive Officer
2012 – Present
14 years (current)
Expanded into commercial, landscaping and pest control through acquisitions; led the 2024 IPO; repositioned the platform as an agentic operating system for the trades.
Leads strategy and operations; took the company public in December 2024 and is driving the shift to the Max AI offering.
Co-Founder and President
2012 – Present
14 years (current)
Kuzoyan built the absolute critical, highly complex underlying software architecture that seamlessly unified dispatching, CRM, and mobile invoicing into a single, highly intuitive app for blue-collar workers.
As Co-Founder and President, he ensures the product remains deeply, obsessively aligned with the actual, highly specific day-to-day needs of plumbing and HVAC contractors, avoiding unnecessary Silicon Valley bloat.
ServiceTitan still reports GAAP net losses ($159.9 million in fiscal 2026), even as non-GAAP margins and free cash flow improve. Usage revenue depends on contractor job volume, so softer HVAC replacement demand weighed on gross transaction volume growth in 2026. The company is shifting customers toward its AI-driven Max offering, which management said creates near-term revenue mix headwinds. Implementations for large contractors remain complex, and lighter tools such as Jobber and Housecall Pro compete for smaller shops. The share price fell sharply in 2026, from a 52-week high above $111 to the low $60s by late September.
Ara Mahdessian is the co-founder and Chief Executive Officer of ServiceTitan, having led the company since its inception in 2012.
Ara Mahdessian was born to Armenian immigrant parents in Iran and immigrated to the United States as a child. He grew up in Southern California watching his father work as a residential plumber and earned a Bachelor of Science in Management Science and Engineering from Stanford University.
Ara Mahdessian (CEO) and Vahe Kuzoyan (President) operate as a close co-founding tandem. While Mahdessian drives corporate strategy, culture, fundraising, and public market relations, Kuzoyan leads product architecture, R&D engineering, and technical roadmap execution.
Mahdessian is a passionate, vocal champion for the blue-collar economy. He often speaks about removing the societal stigma around vocational trades, emphasizing that trade contractors are essential heroes of American infrastructure who deserve the most sophisticated technology in the world.
During the global tech valuation contraction, Mahdessian pivoted ServiceTitan from unconstrained growth toward disciplined financial efficiency, improving operating margins, pruning non-core initiatives, and preparing the business for public market scrutiny.
Senior leaders include Dave Kirven (Chief Financial Officer), Connor Theilmann (Chief Business Officer), Olive Huang (Chief Customer Officer), and veteran board directors from Bessemer Venture Partners (Byron Deeter) and ICONIQ Growth (Will Griffith).
At ServiceTitan's annual Pantheon conference, Mahdessian's emotional opening keynotes celebrate real-life contractor success stories—highlighting blue-collar business owners who transformed multi-truck family shops into hundred-million-dollar regional empires using ServiceTitan.
Mahdessian and ServiceTitan established scholarship programs for vocational trade students, donated millions to humanitarian relief for Armenian refugees in Artsakh, and founded tech education centers in Armenia to train local software engineers.
When venture capitalists initially dismissed home services software as unsexy, Mahdessian presented compelling empirical data proving the astronomical size, non-cyclical nature, and extreme customer loyalty of trade contractors, winning over top investors like Bessemer and ICONIQ.
Mahdessian has been named an Ernst & Young Entrepreneur of the Year, featured on the Forbes Cloud 100 list annually, and recognized as one of the premier vertical software CEOs in the world.
Mahdessian views AI not as a replacement for human tradespeople, but as an amplifier for contractors: automating tedious back-office dispatch paperwork and customer call logging so plumbers and electricians can focus on fixing physical infrastructure.
Ara Mahdessian retains a substantial multi-million-dollar equity stake in ServiceTitan, maintaining significant long-term voting governance and stewardship over the company's strategic direction.
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