Abnormal sells annual software subscriptions to organizations, most of them large enterprises. Its core product, Inbound Email Security, connects to Microsoft 365 or Google Workspace through APIs, builds a baseline of each user's normal behavior, and removes messages that deviate from it. Once installed, Abnormal sells additional products on the same platform: account takeover detection, AI Phishing Coach security training, AI Data Analyst reporting, Email DLP rules, Identity Threat Protection, AI Governance and AI Cloud Security. The company says three-fourths of its customers had moved away from a third-party secure email gateway by April 2025, which puts Abnormal in competition for the budget that used to go to gateway vendors. Resellers also carry the product; SoftBank Corp. began offering it to enterprise customers in Japan in September 2026.