Zscaler, Inc. is a cloud security company founded in 2007 by Jay Chaudhry and Kailash Kailash in San Jose, California, generating $2.673 billion in revenue for fiscal year 2025 by operating the Zscaler Zero Trust Exchange — the world's largest inline cloud security platform. The company makes money through subscription fees for cloud-delivered security services that replace traditional firewalls and VPNs with a zero trust architecture where users connect directly to applications rather than networks. Zscaler went public on the Nasdaq Stock Exchange on March 16, 2018, under ticker ZS, and protects nearly 45% of Fortune 500 companies while processing over 500 billion transactions daily across 160+ data centers.
Zscaler: Key Facts
- Founded in 2007 by Jay Chaudhry and Kailash Kailash in San Jose, California
- Headquarters: San Jose, California, with 160+ data centers across 40+ countries
- CEO: Jay Chaudhry (founder, since 2007)
- Chief Architect: Kailash Kailash (co-founder, since 2007)
- Fiscal 2025 revenue: $2.673 billion, up 23% year-over-year
- Annual Recurring Revenue: $3.015 billion as of Q4 fiscal 2025
- Calculated billings: $3.246 billion in fiscal 2025
- Deferred revenue: $2.468 billion as of July 31, 2025
- Customers: protect nearly 45% of Fortune 500 companies
- Employees: approximately 7,348 globally as of fiscal 2024
- Primary products: ZIA, ZPA, ZDX, Data Protection, AI Protect
- IPO: March 16, 2018, on Nasdaq, raising $192 million
- Daily transactions processed: 500+ billion
How Does Zscaler Make Money?
Zscaler makes money primarily through subscription services, which represent nearly 100% of fiscal 2025 revenue of $2.673 billion. Customers pay recurring fees based on the number of users and services consumed through the Zero Trust Exchange platform. The subscription model creates predictable revenue through multi-year contracts, with $2.468 billion in deferred revenue as of July 31, 2025. Customers typically start with Zscaler Internet Access (ZIA) for internet security, then expand to Zscaler Private Access (ZPA) for private app connectivity, Zscaler Digital Experience (ZDX) for monitoring, and Zscaler AI Protect for AI workload security. Gross margins are approximately 77% on a GAAP basis and 80% on a non-GAAP basis.
Who Founded Zscaler and When?
Zscaler was founded in 2007 by Jay Chaudhry and Kailash Kailash in San Jose, California. Chaudhry had previously built and sold four successful cybersecurity companies: SecureIT (acquired by VeriSign in 1998), CipherTrust (merged with Secure Computing in 2006), AirDefense (acquired by Motorola), and CoreHarbor (acquired by USi/AT&T). He provided much of the seed capital himself, preserving founder control. Kailash, a classmate from Benares Hindu University, serves as Chief Architect and designed the cloud-native proxy architecture. The company was originally named SafeChannel, Inc. before rebranding to Zscaler.
What Is Zscaler's Competitive Advantage?
Zscaler's competitive advantage is its cloud-native proxy architecture built from day one with no on-premise appliances. The platform brokers one-to-one connections between verified users and specific applications, inspecting all traffic inline including encrypted TLS/SSL at scale, without ever extending the network to the user. This eliminates lateral movement and minimizes attack surfaces. The massive data scale — 500 billion daily transactions and 300 trillion signals — creates network effects where AI models improve continuously. Competitors with legacy firewall architectures cannot replicate this without dismantling their hardware businesses.
How Has Zscaler's Revenue Grown Over Time?
Zscaler's revenue has grown from $190 million in fiscal 2018 to $673 million in 2021, $1.09 billion in 2022, $1.76 billion in 2023, $2.17 billion in 2024, and $2.67 billion in 2025. This represents a compound annual growth rate of approximately 35% from 2018 to 2025. ARR has grown to $3.015 billion, and calculated billings reached $3.246 billion in fiscal 2025. Deferred revenue has grown from $1.44 billion in 2023 to $2.47 billion in 2025, a 30% year-over-year increase.
Zscaler Business Model Explained
Zscaler operates a land-and-expand subscription model where new customers typically begin with ZIA for internet security and add ZPA for private app access, ZDX for monitoring, and AI Protect for AI workload security over time. Pricing is per-user, per-year, with enterprise discounts for multi-year commitments. The model generates gross margins of 77–80% and free cash flow of $726.7 million in fiscal 2025. Sales and marketing expenses represent 47% of revenue, reflecting the enterprise sales cycle complexity. The company has shifted toward partner-led implementation to reduce professional services costs.
Zscaler Key Acquisitions
Zscaler has executed a selective M&A strategy focused on filling capability gaps. Key acquisitions include Canonic Security (2023) for SaaS supply chain security; Avalor (2024, ~$350 million) for risk quantification and data fabric; Airgap Networks (2024) for network segmentation; and Red Canary (2025, ~$400 million estimated) for managed detection and response. These acquisitions have been integrated into the Zero Trust Exchange platform rather than operated as separate products.
What Are the Biggest Risks Facing Zscaler?
The biggest risks facing Zscaler are intensifying competition from Palo Alto Networks, Cisco, and Fortinet in the SASE market; Microsoft's indirect disintermediation through Azure and Entra ID; customer growth deceleration from 24% in 2021 to approximately 12% in 2024; declining dollar-based net retention from 125% to approximately 114%; and the lack of endpoint security products creating a portfolio gap. High sales and marketing expenses (47% of revenue) and substantial stock-based compensation ($685.5 million in fiscal 2025) create path-to-GAAP-profitability challenges.
Bottom Line
Zscaler is a growing company with a defensible cloud-native architecture and massive data scale, but faces intensifying competitive pressure that will test its ability to maintain growth and expand into security operations. Revenue grew 23% to $2.673 billion in fiscal 2025, with ARR surpassing $3 billion and non-GAAP operating margins expanding to 22%. The cloud-native proxy architecture and 500 billion daily transactions create durable competitive advantages. However, the company must successfully integrate Red Canary, accelerate AI security adoption, and defend against Palo Alto Networks and Microsoft's enterprise expansion to justify its premium valuation and achieve sustainable GAAP profitability.