Freshworks vs ZoomInfo: Revenue, Profit and Business Model
Freshworks had $838.8M of annual revenue in FY2025 and $183.7M of net income. ZoomInfo had $1.2B of annual revenue in FY2025 and $124.2M of net income.
Latest financial snapshot
Freshworks
- Latest annual revenue
- $838.8M (FY2025)
- Net income
- $183.7M
- Net margin
- 21.9%
- Revenue growth
- +30.2% a year, FY2019–FY2025
ZoomInfo
- Latest annual revenue
- $1.2B (FY2025)
- Net income
- $124.2M
- Net margin
- 9.9%
- Revenue growth
- +36.1% a year, FY2018–FY2025
Financial summary
Freshworks
Freshworks grew revenue from $172.4 million in 2019 to $838.8 million in 2025. Losses peaked at a $232 million net loss in 2022, then narrowed as the company cut costs and slowed hiring. In 2025 it posted GAAP operating income of $13.2 million (versus a $138.6 million loss in 2024), non-GAAP operating income of $178.0 million, and $242.4 million in operating cash flow; GAAP net income of about $184 million was boosted by a fourth-quarter tax benefit. Cash and marketable securities were $843.7 million at year-end 2025. In Q2 2026 revenue rose 16% to $237.4 million with a 24% non-GAAP operating margin. Freshworks Inc. is a major SaaS company providing customer and employee engagement solutions, maintaining a market valuation typically around $4 billion to $5 billion.
ZoomInfo
Revenue climbed from $144.3 million in 2018 to $1,098.0 million in 2022, then levelled off: $1,239.5 million in 2023, $1,214.3 million in 2024 and $1,249.5 million in 2025. FY2025 net income was $124.2 million, with GAAP operating income of $225.7 million, adjusted operating income of $445.9 million (36% margin) and unlevered free cash flow of $454.9 million. ZoomInfo bought back more than $400 million of stock in 2025 and authorized another $1 billion. In Q2 2026, revenue was $310.4 million (up 1.2%), and a $650.5 million goodwill impairment produced a GAAP operating loss of $622.0 million. Adjusted operating income was $110.0 million.
Revenue and profit by year
Freshworks
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2025 | $838.8M | $183.7M | 21.9% | +16.4% | Source |
| FY2024 | $720.4M | -$95.4M | -13.2% | +20.8% | Source |
| FY2023 | $596.4M | -$137.4M | -23.0% | +19.8% | Source |
| FY2022 | $498M | -$232.1M | -46.6% | +34.2% | Source |
| FY2021 | $371M | -$192M | -51.7% | +48.6% | Source |
| FY2020 | $249.7M | -$57.3M | -22.9% | +44.8% | Source |
| FY2019 | $172.4M | -$31.1M | -18.1% | — | Source |
ZoomInfo
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2025 | $1.2B | $124.2M | 9.9% | +2.9% | Source |
| FY2024 | $1.2B | $29.1M | 2.4% | -2.0% | Source |
| FY2023 | $1.2B | $107.3M | 8.7% | +12.9% | Source |
| FY2022 | $1.1B | $63.2M | 5.8% | +46.9% | Source |
| FY2021 | $747.2M | $116.8M | 15.6% | +56.9% | Source |
| FY2020 | $476.2M | -$4M | -0.8% | +62.4% | Source |
| FY2019 | $293.3M | — | 0.0% | +103.3% | Source |
| FY2018 | $144.3M | — | 0.0% | — | Source |
Where the revenue comes from
Freshworks
- Employee experience
Not formally reported
Freshservice for IT service management, IT asset management through Device42, and service management for HR and facilities.
- Customer experience
Not formally reported
Freshdesk ticketing, Freshchat messaging and Freshsales CRM.
- Freddy AI add-ons
Not formally reported
AI copilot and AI agent features sold on top of the per-agent subscriptions. Total revenue was $838.8 million in 2025.
ZoomInfo
- Subscriptions
Not formally reported
Annual or multi-year contracts priced by seats, data credits and product modules. Revenue was $1,249.5 million in 2025. As of June 30, 2026, 76% of annual contract value came from upmarket customers, and 1,891 customers paid $100,000 or more.
- Data-as-a-service
Nearly a fifth of ACV
ZoomInfo data delivered into customers' own warehouses and systems. Grew more than 20% in 2025.
Business model and strategy
Freshworks
How it makes money
Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise). Revenue comes from two segments: employee experience (Freshservice for IT service management, IT asset management via the 2024 Device42 acquisition, and service management for HR and facilities) and customer experience (Freshdesk ticketing, Freshchat messaging and Freshsales CRM).
Growth strategy
Under Dennis Woodside, Freshworks narrowed its focus to service software. It pushes Freshservice upmarket into mid-sized and larger enterprises, cross-sells IT asset management, sells Freddy AI add-ons into the installed base, and relies more on partners and resellers. In 2024 it de-emphasized standalone sales and marketing CRM products to concentrate investment on IT and customer service.
Competitive advantage
Freshworks' main advantage is a lower total cost of ownership: Freshservice and Freshdesk are designed to be configured by in-house admins in weeks rather than through multi-month integrator projects common with ServiceNow or Salesforce. A large engineering base in India keeps R&D costs lower than Silicon Valley peers, and a shared platform lets one vendor cover IT, HR and customer support desks.
ZoomInfo
How it makes money
ZoomInfo sells subscriptions, mostly annual or multi-year contracts priced by seats, data credits and product modules. Customers use the platform to find companies and contacts, enrich CRM records, track buyer intent and record sales calls (Chorus). Management splits the base into upmarket customers and down-market small businesses.
Growth strategy
Management is focused on enterprise accounts, data-as-a-service delivery, Copilot and GTM.AI. It is also returning cash to shareholders through buybacks and has been repurchasing senior notes at a discount.
Competitive advantage
ZoomInfo's main assets are its large, continuously updated B2B data set, its integrations with CRM and marketing systems, and a base of large enterprise customers that make up most of its contract value.
Questions about Freshworks vs ZoomInfo
Which company has higher revenue — Freshworks Inc. or ZoomInfo?
Freshworks Inc. had $838.8M (FY2025), while ZoomInfo had $1.2B (FY2025). By latest annual revenue, ZoomInfo is the larger business, with Freshworks Inc. showing a smaller revenue base.
What is the market cap of Freshworks Inc. vs ZoomInfo?
Freshworks Inc.'s market capitalisation stands at $3.3B, while ZoomInfo's is $1.1B. Freshworks Inc. carries the higher market valuation, reflecting investors' expectations of its future earnings power relative to ZoomInfo.
How does revenue per employee compare for Freshworks Inc. and ZoomInfo?
Freshworks Inc. has $210k / employee in revenue per employee, while ZoomInfo has $356k / employee. Headcounts may use different dates, so the ratio alone does not establish which business operates more efficiently.
How do Freshworks Inc. and ZoomInfo make money?
Freshworks Inc. and ZoomInfo generate revenue in fundamentally different ways. Freshworks Inc.: Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise). ZoomInfo: ZoomInfo sells subscriptions, mostly annual or multi-year contracts priced by seats, data credits and product modules.
Which company is valued higher relative to revenue — Freshworks Inc. or ZoomInfo?
On a price-to-sales (P/S) basis, Freshworks Inc. trades at 3.9x P/S and ZoomInfo at 0.9x P/S. Freshworks Inc. commands a higher revenue multiple, typically indicating that investors expect faster growth or higher future margins compared to ZoomInfo. A higher multiple is not inherently better — it may also signal that the stock is priced for perfection.
Is Freshworks Inc. bigger than ZoomInfo?
By last reported revenue, ZoomInfo ($1.2B (FY2025)) is the larger company compared to Freshworks Inc. ($838.8M (FY2025)). Revenue scale is one dimension of size — market capitalisation, employee count, and geographic reach are also relevant depending on the context.
Figures come from each company's filings and the sources linked beside them. Amounts reported in another currency are shown in US dollars at an approximate rate and marked with ~. Back to the Freshworks vs ZoomInfo overview