GXO sells outsourced contract logistics to large companies. A customer such as a retailer, consumer-goods maker or aerospace manufacturer hands over the running of one or more distribution centers, and GXO supplies the workforce, warehouse management systems, automation and process engineering. Contracts typically run several years and are priced as open-book (cost-plus), closed-book (fixed or per-unit fees) or hybrids, often with gainshare incentives. GXO also offers shared multi-client sites for smaller brands, reverse logistics (returns processing) and value-added services like kitting and labeling. Revenue is diversified across e-commerce and omnichannel retail, consumer technology, food and beverage, industrial and aerospace, and life sciences.