Chewy was founded in 2011 by Ryan Cohen and Michael Day. Many investors doubted that heavy bags of pet food could be sold profitably online after the collapse of Pets.com. Cohen bet that pet owners who treat their animals like family would pay for fast delivery and genuinely caring service.
Logistics and Customer Service
When outside logistics partners could not keep up, Chewy built its own fulfillment centers, starting in Mechanicsburg, Pennsylvania. It paired that network with 24/7 human support, handwritten cards, hand-painted pet portraits and sympathy flowers when a pet dies, building loyalty that generalist retailers struggled to match.
PetSmart and the IPO
PetSmart, owned by BC Partners, acquired Chewy for $3.35 billion in 2017, then the largest e-commerce acquisition on record. Chewy went public on the NYSE in June 2019 under the ticker CHWY, and BC Partners has since sold down its stake.
Autoship and Profitability
Autoship recurring orders now drive about 85% of net sales. Chewy reported $12.6 billion in fiscal 2025 net sales, $222.8 million in net income and record free cash flow of $562.4 million.
The Move Into Pet Healthcare
Under CEO Sumit Singh, Chewy added Chewy Pharmacy, Connect with a Vet telehealth and Chewy Vet Care clinics. The 2026 purchase of Modern Animal expanded the clinic network to 47 locations, and the 2025 SmartPak deal added equine health. For fiscal 2026, Chewy expects $13.46 billion to $13.57 billion in net sales.