Twilio Inc.
Explore Twilio
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Leadership History
2 leaders · 2008 to present
Twilio reported FY2025 revenue of $5.067 billion, net income attributable to common stockholders of $33.834 million, 5,587 employees, and 402,000 active customer accounts. Khozema Shipchandler is CEO.
Twilio makes money from usage-based communications APIs, email, verification, customer data software, contact-center tools, subscriptions, and enterprise platform contracts. Messaging remains the largest product category, while Voice, Email, Segment, Flex, Verify, and newer customer-engagement products broaden the platform beyond raw telecom routing.
Chief Executive Officer
2024 – Present
2 years (current)
Leads Twilio's profitability reset, product simplification, Segment and CustomerAI strategy, and enterprise customer engagement push.
Co-founder and CEO
2008 – 2024
16 years
Built Twilio into the leading developer-first communications API company and led it through the 2016 IPO.
Twilio's main risks are carrier fees, messaging commoditization, competition from Sinch, Infobip, Bandwidth, Vonage, AWS, and Salesforce, plus Segment execution and enterprise-spending cycles.
Khozema Shipchandler is CEO of Twilio.
Twilio's leadership agenda centers on communications API reliability, Segment and CustomerAI integration, enterprise retention, product simplification, cost discipline, and messaging growth.
Leadership changes help explain shifts in capital allocation, product priorities, risk appetite, and competitive positioning.
Twilio's leaders have shaped its expansion, operating model, and response to industry change.