4
Jane Fraser
CEO
2021 – Present
5 years (current)
Key Decisions & Impact
Jane Fraser became the first woman to lead a major U.S. Bank and immediately diagnosed Citigroup's structural complexity as the primary destroyer of shareholder value. She exited consumer banking in 13 markets (including Mexico/Banamex), reorganized the company into five client-facing segments, eliminated thousands of management positions to compress layers, and focused capital on the highest-return institutional businesses. Fraser's transformation aims to close the return gap versus peers by achieving 11-12% ROTCE by 2026. She has invested over $10 billion in technology and regulatory remediation while simultaneously cutting structural costs.
Legacy
As CEO, Jane Fraser guided Citigroup Inc.