Freshworks vs Zoho: Revenue, Profit and Business Model
Freshworks had $838.8M of annual revenue in FY2025 and $183.7M of net income. Zoho had ~$1.4B of annual revenue in FY2025 and ~$370.2M of net income.
Latest financial snapshot
Freshworks
- Latest annual revenue
- $838.8M (FY2025)
- Net income
- $183.7M
- Net margin
- 21.9%
- Revenue growth
- +30.2% a year, FY2019–FY2025
Zoho
- Latest annual revenue
- ~$1.4B (FY2025)
- Net income
- ~$370.2M
- Net margin
- 25.9%
- Revenue growth
- +18.9% a year, FY2023–FY2025
Financial summary
Freshworks
Freshworks grew revenue from $172.4 million in 2019 to $838.8 million in 2025. Losses peaked at a $232 million net loss in 2022, then narrowed as the company cut costs and slowed hiring. In 2025 it posted GAAP operating income of $13.2 million (versus a $138.6 million loss in 2024), non-GAAP operating income of $178.0 million, and $242.4 million in operating cash flow; GAAP net income of about $184 million was boosted by a fourth-quarter tax benefit. Cash and marketable securities were $843.7 million at year-end 2025. In Q2 2026 revenue rose 16% to $237.4 million with a 24% non-GAAP operating margin. Freshworks Inc. is a major SaaS company providing customer and employee engagement solutions, maintaining a market valuation typically around $4 billion to $5 billion.
Zoho
Zoho files its accounts with India's Registrar of Companies. Revenue from operations rose from ~$1.01 billion (₹8,703.6 crore) in FY23 to ~$1.21 billion (₹10,456 crore) in FY24 and ~$1.43 billion (₹12,313 crore) in FY25 (fiscal years end 31 March). Net profit was ~$329 million (₹2,836 crore) in FY23, ~$383 million (₹3,299 crore) in FY24 and ~$370 million (₹3,191 crore) in FY25. The company does not publish quarterly results. Hurun's 2024 India 500 list valued Zoho at about $12 billion (₹1,03,760 crore), ranking it among India's most valuable unlisted companies; this is an outside estimate, not a transaction price.
Revenue and profit by year
Freshworks
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2025 | $838.8M | $183.7M | 21.9% | +16.4% | Source |
| FY2024 | $720.4M | -$95.4M | -13.2% | +20.8% | Source |
| FY2023 | $596.4M | -$137.4M | -23.0% | +19.8% | Source |
| FY2022 | $498M | -$232.1M | -46.6% | +34.2% | Source |
| FY2021 | $371M | -$192M | -51.7% | +48.6% | Source |
| FY2020 | $249.7M | -$57.3M | -22.9% | +44.8% | Source |
| FY2019 | $172.4M | -$31.1M | -18.1% | — | Source |
Zoho
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2025 | ~$1.4B | ~$370.2M | 25.9% | +17.8% | Source |
| FY2024 | ~$1.2B | ~$382.7M | 31.6% | +20.1% | Source |
| FY2023 | ~$1B | ~$329M | 32.6% | — | Source |
Where the revenue comes from
Freshworks
- Employee experience
Not formally reported
Freshservice for IT service management, IT asset management through Device42, and service management for HR and facilities.
- Customer experience
Not formally reported
Freshdesk ticketing, Freshchat messaging and Freshsales CRM.
- Freddy AI add-ons
Not formally reported
AI copilot and AI agent features sold on top of the per-agent subscriptions. Total revenue was $838.8 million in 2025.
Zoho
- Zoho suite57
Cloud business applications including Zoho One, CRM, finance, Workplace, HR and support tools; ~$818 million (₹7,051 crore) in FY25.
- ManageEngine39
IT management and security software for IT departments; ~$564 million (₹4,863 crore) in FY25.
- Services3
Sale of services; ~$46.3 million (₹399 crore) in FY25.
Business model and strategy
Freshworks
How it makes money
Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise). Revenue comes from two segments: employee experience (Freshservice for IT service management, IT asset management via the 2024 Device42 acquisition, and service management for HR and facilities) and customer experience (Freshdesk ticketing, Freshchat messaging and Freshsales CRM).
Growth strategy
Under Dennis Woodside, Freshworks narrowed its focus to service software. It pushes Freshservice upmarket into mid-sized and larger enterprises, cross-sells IT asset management, sells Freddy AI add-ons into the installed base, and relies more on partners and resellers. In 2024 it de-emphasized standalone sales and marketing CRM products to concentrate investment on IT and customer service.
Competitive advantage
Freshworks' main advantage is a lower total cost of ownership: Freshservice and Freshdesk are designed to be configured by in-house admins in weeks rather than through multi-month integrator projects common with ServiceNow or Salesforce. A large engineering base in India keeps R&D costs lower than Silicon Valley peers, and a shared platform lets one vendor cover IT, HR and customer support desks.
Zoho
How it makes money
Zoho sells software subscriptions and licences directly to businesses of all sizes. In FY25 the Zoho suite, which covers CRM, finance, collaboration, HR, support and the Zoho One bundle, brought in ~$818 million (₹7,051 crore), or 57% of revenue. ManageEngine, which sells IT service management, endpoint, identity and network monitoring tools to IT teams, brought in ~$564 million (₹4,863 crore) (39%).
Growth strategy
Zoho grows mainly through organic product development. It adds new applications to its suite, sells upgrades to Zoho One, expands ManageEngine's cloud offerings, and opens local data centres to meet data residency rules in markets such as the UAE. It also invests in hiring and training outside large cities, including offices in rural Tamil Nadu.
Competitive advantage
Zoho's main advantages are its ownership structure and its integrated product line. With no outside investors, management can fund long R&D projects from operating cash flow. Its applications share a common platform and identity layer, which lets Zoho sell them together through Zoho One at a lower combined price than a stack of separate vendors.
Questions about Freshworks vs Zoho
Which company has higher revenue — Freshworks Inc. or Zoho?
Freshworks Inc. had $838.8M (FY2025), while Zoho had ~$1.4B (FY2025). By latest annual revenue, Zoho is the larger business, with Freshworks Inc. showing a smaller revenue base.
What is the market cap of Freshworks Inc. vs Zoho?
Freshworks Inc. has a market capitalisation of $3.3B. A public market cap figure for Zoho was not available (it may be privately held).
How does revenue per employee compare for Freshworks Inc. and Zoho?
Freshworks Inc. has $210k / employee in revenue per employee, while Zoho has $75k / employee. Headcounts may use different dates, so the ratio alone does not establish which business operates more efficiently.
How do Freshworks Inc. and Zoho make money?
Freshworks Inc. and Zoho generate revenue in fundamentally different ways. Freshworks Inc.: Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise). Zoho: Zoho sells software subscriptions and licences directly to businesses of all sizes.
Is Freshworks Inc. bigger than Zoho?
By last reported revenue, Zoho (~$1.4B (FY2025)) is the larger company compared to Freshworks Inc. ($838.8M (FY2025)). Revenue scale is one dimension of size — market capitalisation, employee count, and geographic reach are also relevant depending on the context.
Figures come from each company's filings and the sources linked beside them. Amounts reported in another currency are shown in US dollars at an approximate rate and marked with ~. Back to the Freshworks vs Zoho overview