Automation Anywhere vs Freshworks: Revenue, Profit and Business Model
A full-year revenue figure is unavailable here for Automation Anywhere. Freshworks had $838.8M of annual revenue in FY2025 and $183.7M of net income.
Latest financial snapshot
Automation Anywhere
- Latest annual revenue
- Unavailable here
- Net income
- Unavailable here
- Net margin
- —
- Revenue growth
- —
Freshworks
- Latest annual revenue
- $838.8M (FY2025)
- Net income
- $183.7M
- Net margin
- 21.9%
- Revenue growth
- +30.2% a year, FY2019–FY2025
Financial summary
Automation Anywhere
Automation Anywhere is privately held and does not disclose audited revenue. The historical series therefore uses clearly labeled Sacra ARR estimates: $427 million in 2021, $640 million in 2022 and $800 million in 2023. The company itself reports only directional figures in its quarterly releases, including double-digit year-over-year growth in ARR, revenue and current remaining performance obligations, and an unbroken run of non-GAAP profitable quarters that reached ten for the period ended January 31, 2026. Automation Anywhere is a highly valued private enterprise software company, reaching a valuation of roughly $7 billion in the RPA space.
Freshworks
Freshworks grew revenue from $172.4 million in 2019 to $838.8 million in 2025. Losses peaked at a $232 million net loss in 2022, then narrowed as the company cut costs and slowed hiring. In 2025 it posted GAAP operating income of $13.2 million (versus a $138.6 million loss in 2024), non-GAAP operating income of $178.0 million, and $242.4 million in operating cash flow; GAAP net income of about $184 million was boosted by a fourth-quarter tax benefit. Cash and marketable securities were $843.7 million at year-end 2025. In Q2 2026 revenue rose 16% to $237.4 million with a 24% non-GAAP operating margin. Freshworks Inc. is a major SaaS company providing customer and employee engagement solutions, maintaining a market valuation typically around $4 billion to $5 billion.
Revenue and profit by year
Automation Anywhere
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2023 run-rate | $800M | — | — | — | Source |
| FY2022 run-rate | $640M | — | — | — | Source |
| FY2021 run-rate | $427M | — | — | — | Source |
Freshworks
| Year | Revenue | Net income | Margin | Growth | Source |
|---|---|---|---|---|---|
| FY2025 | $838.8M | $183.7M | 21.9% | +16.4% | Source |
| FY2024 | $720.4M | -$95.4M | -13.2% | +20.8% | Source |
| FY2023 | $596.4M | -$137.4M | -23.0% | +19.8% | Source |
| FY2022 | $498M | -$232.1M | -46.6% | +34.2% | Source |
| FY2021 | $371M | -$192M | -51.7% | +48.6% | Source |
| FY2020 | $249.7M | -$57.3M | -22.9% | +44.8% | Source |
| FY2019 | $172.4M | -$31.1M | -18.1% | — | Source |
Where the revenue comes from
Automation Anywhere
- Platform subscription
Not formally reported
An annual fee for the cloud Control Room that runs the Agentic Process Automation System.
- Builder licences and bot capacity
Not formally reported
Named licences for people who build automations, plus runtime capacity for attended and unattended bots.
- Consumption pricing
Not formally reported
Charged on document pages processed and on AI agent execution.
- Outcome-based contracts
Not formally reported
Since the Aisera acquisition the company also charges for work completed rather than for seats.
Freshworks
- Employee experience
Not formally reported
Freshservice for IT service management, IT asset management through Device42, and service management for HR and facilities.
- Customer experience
Not formally reported
Freshdesk ticketing, Freshchat messaging and Freshsales CRM.
- Freddy AI add-ons
Not formally reported
AI copilot and AI agent features sold on top of the per-agent subscriptions. Total revenue was $838.8 million in 2025.
Business model and strategy
Automation Anywhere
How it makes money
The business model is enterprise SaaS. Automation Anywhere licenses its Agentic Process Automation System on annual subscriptions: a cloud Control Room platform fee, named licences for the people who build automations, runtime capacity for attended and unattended bots, and consumption pricing for document pages processed and AI agent execution.
Growth strategy
The growth strategy is hyper-focused on the integration of Generative AI. Basic RPA (just copying and pasting) is becoming a commodity. To justify premium enterprise pricing, Automation Anywhere is pushing 'Agentic AI', bots that don't just follow a strict set of rules, but can actually understand a complex command (e.g., 'process these 500 invoices and email anyone who owes us money') and execute it autonomously.
Competitive advantage
Automation Anywhere's primary competitive advantage is its cloud-native architecture and its intense focus on 'Intelligent Automation' (combining basic RPA with Generative AI).
Freshworks
How it makes money
Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise). Revenue comes from two segments: employee experience (Freshservice for IT service management, IT asset management via the 2024 Device42 acquisition, and service management for HR and facilities) and customer experience (Freshdesk ticketing, Freshchat messaging and Freshsales CRM).
Growth strategy
Under Dennis Woodside, Freshworks narrowed its focus to service software. It pushes Freshservice upmarket into mid-sized and larger enterprises, cross-sells IT asset management, sells Freddy AI add-ons into the installed base, and relies more on partners and resellers. In 2024 it de-emphasized standalone sales and marketing CRM products to concentrate investment on IT and customer service.
Competitive advantage
Freshworks' main advantage is a lower total cost of ownership: Freshservice and Freshdesk are designed to be configured by in-house admins in weeks rather than through multi-month integrator projects common with ServiceNow or Salesforce. A large engineering base in India keeps R&D costs lower than Silicon Valley peers, and a shared platform lets one vendor cover IT, HR and customer support desks.
Questions about Automation Anywhere vs Freshworks
Which company has higher revenue — Automation Anywhere or Freshworks Inc.?
Freshworks Inc. had $838.8M (FY2025). A comparable annual revenue figure for Automation Anywhere was unavailable here.
What is the market cap of Automation Anywhere vs Freshworks Inc.?
Freshworks Inc. has a market capitalisation of $3.3B. A public market cap figure for Automation Anywhere was not available (it may be privately held).
How does revenue per employee compare for Automation Anywhere and Freshworks Inc.?
Freshworks Inc. generates $210k / employee in revenue per employee. A comparable figure for Automation Anywhere requires matching employee and revenue data from the same reporting period.
How do Automation Anywhere and Freshworks Inc. make money?
Automation Anywhere and Freshworks Inc. generate revenue in fundamentally different ways. Automation Anywhere: The business model is enterprise SaaS. Freshworks Inc.: Freshworks sells subscriptions, mostly priced per agent or per user, across tiered plans (Growth, Pro, Enterprise).
Figures come from each company's filings and the sources linked beside them. Amounts reported in another currency are shown in US dollars at an approximate rate and marked with ~. Back to the Automation Anywhere vs Freshworks overview