Tricia Griffith
President and CEO
2016 – Present
10 years (current)
Key Decisions & Impact
Griffith became CEO in July 2016 and doubled down on Progressive's usage-based insurance program, Snapshot, moving it from a plug-in device to a mobile app in 2016 and rolling it out nationwide in 2017, betting that pricing premiums on actual driving behavior rather than broad demographic categories would out-compete traditional insurers on risk selection. She also pushed into bundling home and auto policies for a preferred customer segment.
Legacy
Under Griffith, Progressive's bundled-policy customer segment grew from 400,000 to more than 1 million policyholders, and total revenue grew nearly 50% in two years, from $62.1 billion in 2023 to $87.7 billion in 2025, with both Personal Lines and Commercial Lines posting double-digit underwriting margins in 2025 -- results that earned her Fortune's 2018 Businessperson of the Year and cemented Snapshot as an industry reference point for telematics pricing. She has also overseen Progressive's acquisitions of ARX/ASI (2015) and Protective Insurance (2021), extending the company's reach into homeowners and specialty commercial insurance beyond its core auto business. Under her leadership Progressive also became one of the first major insurers to publish real-time competitor rate comparisons directly to consumers, a transparency approach dating back to Peter Lewis's original philosophy but expanded significantly through digital tools during her tenure.