How NatWest Group Makes Money

NatWest Group operates a traditional retail and commercial universal banking business model, deriving the vast majority of its revenue from net interest income (NII) and non-interest banking fees across the United Kingdom. In Retail Banking, NatWest gathers low-cost consumer deposits through current and savings accounts across its high-street branch network and mobile applications, redeploying those deposits into prime residential mortgages, personal loans, and credit cards. In Commercial & Institutional, NatWest serves one in four UK commercial businesses, providing working capital facilities, treasury cash management, trade finance, corporate debt underwriting, and commercial real estate lending. In Wealth Management, Coutts generates recurring management fees, private banking custody fees, and specialized investment advisory charges for high-net-worth clients.

NatWest grows through opportunistic loan portfolio acquisitions from exiting competitors (such as purchasing prime UK residential mortgage books from Metro Bank and Sainsbury's Bank), expanding private wealth advisory services through Coutts, and growing climate and sustainable financing solutions for UK commercial enterprises.