Shan Krishnasamy

Shan Krishnasamy holds an incredibly deep, intensely operational background in enterprise software architecture and complex product management. Having spent eight years successfully engineering advanced IT management solutions at Zoho Corporation, this massive technical background in building scalable, on-premise helpdesk systems provided the precise architectural blueprint required to construct Freshworks' massive cloud infrastructure.

Shan Krishnasamy is a prominent Indian technology entrepreneur and the highly skilled technical co-founder of the massive customer support SaaS empire, Freshworks. Born in Tamil Nadu, Krishnasamy is a self-taught programmer who joined Zoho Corporation (specifically the ManageEngine division), where he spent nearly a decade successfully architecting complex software alongside Girish Mathrubootham. When Mathrubootham recognized the massive market opportunity for affordable, cloud-based customer support software in 2010, he recruited Krishnasamy to build the underlying technology. Serving as Chief Technology Officer (CTO) for many years, Krishnasamy was absolutely instrumental in scaling Freshworks' entire engineering infrastructure from a small two-room operation in Chennai into a globally dominant, multi-product enterprise platform, culminating in a historic NASDAQ IPO.